Today, customers expect instant responses when they visit a website or online store. Whether it’s answering questions, tracking orders, or offering product suggestions, AI chatbots help businesses deliver better service—24/7.
If you run a website, blog, or e-commerce store, using a free AI chatbot can save you time, improve user experience, and boost sales. In this article, we’ll explore the best free AI chatbots available in 2025 that are easy to use, beginner-friendly, and powerful for both small websites and large online shops.
What is an AI Chatbot?
An AI chatbot is a tool that uses artificial intelligence to chat with users in real time. It can answer common questions, guide visitors through your site, recommend products, and even help with purchases—all without human help.
Benefits of Using a Free AI Chatbot
- Instant customer support: Answer questions even when you’re offline.
- Increase sales: Guide customers to the right products or services.
- Save time: Automate repetitive tasks like FAQs and order tracking.
- Improve user experience: Make your website more interactive.
- Boost conversions: Reduce cart abandonment with helpful chat prompts.
Top Free AI Chatbots for Websites and E-commerce in 2025
1. Tidio
Best for: E-commerce stores, Shopify, WordPress
Tidio offers a free AI chatbot that combines live chat and chatbot features in one tool. It’s perfect for small businesses looking to automate customer service.
Features:
- Pre-built chatbot templates
- Integration with Shopify, WordPress, Wix
- Email and Messenger support
Free Plan Includes:
- Up to 100 chatbot conversations/month
- Live chat for unlimited users
2. ChatBot.com (by LiveChat)
Best for: Lead generation and support automation
ChatBot.com offers a 14-day free trial with full features. It’s great for creating automated customer journeys and collecting leads.
Features:
- Drag-and-drop chatbot builder
- AI-powered responses
- Works well with Messenger and websites
Free Option: Trial only, but useful to test before upgrading.
3. HubSpot Chatbot Builder
Best for: Business websites and marketing automation
HubSpot’s free chatbot tool is part of their CRM platform. It’s excellent for collecting contact information, booking meetings, and answering common questions.
Features:
- No coding required
- Fully integrated with HubSpot CRM
- Custom welcome messages
Free Plan Includes:
- Unlimited chats
- Basic bot features and live chat
4. Zoho SalesIQ
Best for: Small and medium businesses
Zoho offers a free chatbot under its SalesIQ platform, ideal for lead qualification and basic support automation.
Features:
- Website visitor tracking
- Codeless chatbot builder
- AI-powered Zoho Zia assistant
Free Plan Includes:
- 100 chats/month
- 1 operator seat
5. ManyChat
Best for: Facebook Messenger and Instagram automation
ManyChat is a chatbot builder mainly used for social media chat automation. It’s perfect for e-commerce stores that sell via Facebook or Instagram.
Features:
- Pre-built flows for Messenger, Instagram, and WhatsApp
- Sales and marketing automation
- Integration with Shopify
Free Plan Includes:
- Basic chatbot flows
- Unlimited contacts
- 1,000 messages/month
6. Landbot.io
Best for: Interactive chat experiences and lead generation
Landbot is known for its beautiful chatbot interface and smooth drag-and-drop builder. It works well for websites that want a more fun, visual chatbot.
Features:
- Visual chatbot builder
- Integration with Google Sheets, Slack, Mailchimp
- Embed in web pages easily
Free Plan Includes:
- 30 chats/month
- 1 chatbot
7. MobileMonkey
Best for: Omni-channel messaging (web, SMS, Facebook)
MobileMonkey offers a free chatbot for web chat and messaging apps. It’s great for driving engagement across platforms.
Features:
- Unified inbox
- Lead capture tools
- Integrates with Facebook Ads
Free Plan Includes:
- Unlimited contacts
- Chatbot templates
- One user seat
8. Collect.chat
Best for: Surveys and feedback collection
Collect.chat offers chatbot forms you can embed on websites. It’s perfect for collecting feedback, generating leads, or booking appointments.
Features:
- Interactive conversational forms
- Simple setup
- Works well with Google Calendar and email
Free Plan Includes:
- 50 responses/month
- Basic analytics
9. Drift (Free Version)
Best for: B2B lead generation
Drift is designed for businesses looking to capture and qualify leads using conversational marketing. It’s best for startups and agencies.
Features:
- Personalized messaging
- Account-based marketing tools
- Real-time lead qualification
Free Plan Includes:
- Live chat
- Basic chatbot capabilities
10. SnatchBot
Best for: Multi-channel chatbots (email, website, Messenger)
SnatchBot is a free chatbot platform for websites and messaging apps. It allows both rule-based and AI chatbots and works across multiple platforms.
Features:
- No-code builder
- NLP (natural language processing)
- Multi-language support
Free Plan Includes:
- Unlimited messages
- No watermark
- Access to full features
How to Choose the Right Free Chatbot for Your Website
When picking the best free chatbot for your site, consider:
- Your platform: Is it for Shopify, WordPress, or custom sites?
- Your goal: Are you collecting leads, answering FAQs, or helping with sales?
- Ease of use: Do you need drag-and-drop tools or developer support?
- Monthly limits: Check chat/message limits on free plans.
Final Thoughts
AI chatbots are no longer just for big companies. In 2025, even small websites and e-commerce stores can use free chatbot tools to grow their business and serve customers better. These bots are easy to set up, improve user experience, and can even boost your revenue.
Choose a tool from this list that matches your business goals and start automating customer conversations today!
