Skip to content In case of a mishap to the safeguarded engine vehicle, the organization will repay the Insured for the unplanned harms supported by the protected vehicle, outsider’s vehicle associated with the mishap, his property and real wounds endured or passing as per the agreements of the protection strategy.
Pay for Al-Shamel Insurance Clients
In case of a mishap to the safeguarded engine vehicle which is utilized for private or business purposes, the organization will repay you for the harms supported by the vehicle by having it fixed by the endorsed studios or office compliant with the agreements of the protection strategy if there should be an occurrence of fractional misfortune. Notwithstanding, in the event of absolute misfortune, for example, robbery the organization will reimburse the Insured in regard of the case the protected aggregate or market worth of the engine vehicle at season of event as per the agreements of the protection strategy. While the most extreme constraint of remuneration is up to SR 10,000 to the holders of “SANAD Plus Motor Insurance Policy”.
Outsider’s Compensation
Assuming that the engine vehicle protected under Al-Shamel Insurance Policy, SANAD or SANAD Plus Motor Insurance Policy, regardless of whether private or business, caused a mishap prompting harm to someone else’s (outsider) vehicle or any of his property, the organization will pay how much remuneration in real money either with a money order or bank move at the record of the outsider. The pay additionally incorporates the worth indicated for real wounds or passing as articulated by a court decision. The most extreme constraint of the organization obligation under this part will not surpass SR 10,000,000 for every one mishap or in the total in the strategy year.
The remuneration will be made in view of the cost presented subsequent to deducting the 15% worth added charge sum, as indicated by the techniques followed by the organization.
The archive got, “Last Damage Estimate,” is a gauge and not a duty receipt.
We might likewise want to bring up that the genuine help/ware has not yet been provided, and accordingly there is no worth added charge. There is no issue with remuneration for the expense esteem in the wake of furnishing us with the last solicitations, and it is an electronic receipt addressed to the Tawuniya Insurance Company.
Techniques to be taken on mishap happening
In case of a mishap to the safeguarded engine vehicle, you should promptly contact Najm Company on the number: 8001249990 and adhere to their directions on the best way to deal with the episode whether by the presence of their agent or the traffic police investigate the engine mishap.
The delegate of Najm Company or Traffic Police will go to investigate the auto collision and set up the significant report on such mishap.
The customer or outsider presented to harm from the mishap will visit any of the “Taqdeer” focuses in Riyadh to investigate the vehicle and gauge the worth of harms. In the event that he is outside Riyadh, he should acquire the vehicle’s assessment from the studios certify by the traffic police or from the vehicles display areas president (Sheik Al-Ma’aredh).
“Taqdeer” program will send an electronic report on the harm of the vehicle to the organization.
The customer or outsider presented to harm from the mishap will visit the Claim Center and present all records required.
In light of the report of the “Taqdeer” program for harms, the organization decides whether the harm of the vehicle is fractional or complete misfortune.
On the off chance that the harm is assessed as a halfway misfortune, the Company will give a maintenance request to one of the endorsed studios to fix the hit impacted vehicle whenever covered by Al-Shamel Insurance Policy, or will pay the remuneration in real money to the outsider or holders of SANAD Plus Policy.
Assuming the harm is viewed as absolute misfortune, the Company will pay the worth of the engine vehicle to the customer (as per the agreements of the protection strategy gave to the customer) by bank move to the record of recipient.
Claims Terms and Conditions
The remuneration against the engine mishaps is affected as per the terms, conditions and prohibitions contained in the protection strategy and in the wake of finishing the archives required. Any case recorded with deficient supporting reports will not be thought about totally.
Assuming that extra supporting reports are required, the customer or outsider will be educated.
Assessment of the vehicle harm will be at any of the focuses of the program “Taqdeer” right now accessible in the city of Riyadh and will be situated in the other significant urban areas later.
The engine mishap report should be marked and stepped by the traffic police and/or Namj Company. All fields ought to be filled in with the necessary information.
The installment of remuneration will be affected in a most extreme time of fifteen (15) days from the date of finishing every one of the reports required or according to the directions of SAMA.
Any alteration, eradication or erasure of information in the mishap report renders it invalid and void except if it is stepped and endorsed by the responsible power.
The first duplicate of the Car Registration (Estimara) and its Ownership Deed ought to be furnished for coordinating with the duplicates outfitted.
To fill in the mishap warning structure involving a definite clarification by the vehicle’s driver on how the mishap happened.
For customers outside of Riyadh, the impacted vehicle should be brought to the closest cases administrations office or decide its area for examination and to take photos (if conceivable).
Getting of the case isn’t viewed as an acknowledgment to it, and the organization will pay the remuneration subsequent to confirming the uprightness and rightness of mishap methods and their congruity with the agreements of the protection strategy.
Tawuniya moves the pay through a bank move to the customer’s ledger.
To make the exchange interaction more productive, the customer should give us his IBAN which contains 24 characters.
In the event of wounds and passing, the first lawful deed should be submitted.
In the event that a solicitation is submitted to move how much remuneration on the record, you should append a duplicate of the ledger Card demonstrating the number and mark of the last freedom ahead of time.
Assuming that your vehicle is presented to burglary, you need to call the police on 999 and append a duplicate of the police report with the case archives submitted.
In the occasion the vehicle is presented to sinking (because of floods) or fire, you need to call the Civil Defense at: 998 and join the Civil Defense Report.
The case supporting archives
The pertinent case structure (accessible at Tawuniay).
Engine Claim Form
Engine Claim Form (Third Party)
Engine Claim Form – Theft
The authority report from the power going to the event or mishap.
Duplicate of the Driving License (Driving License of the driver at the hour of mishap).
Duplicate of the Car Registration (Estimara).
The Repair Permit Document.
The assessments of fixing the vehicles of SANAD Plus or outsider from the “Taqdeer” focuses in Riyadh, or assessment from the studios licensed by the traffic police or from the vehicles display areas president (Sheik Al-Ma’aredh) in different urban communities.
A lawful court decision on the wounds or demise if there should arise an occurrence of real wounds or passing cases.
Assessments of guaranteed vehicle fix for those covered by Al-Shamel Policy if there should arise an occurrence of conviction rate on the outsider or the presence of obligation proportion on the safeguarded vehicle.
Channels for submitting engine claims
Claims Services Centers
The Call Center instrument Free Line: 8001249990
The Call Center instrument Free Line for Third Part Claims: 8001249990
Claims Follow-up Procedures
The Call Center instrument Free Line: 8001249990
The Call Center instrument Free Line for Third Part Claims: 8001249990
You will get SMS at your portable after sign in Tawuniya site
E-administrations through Tawuniya site
Tawuniya application (Smart cell phones)